Contact
Contact us
A question before you give, a typo in a dedication, a gift link you cannot find: one address, and a real person at the other end.
- By email
- [email protected]
- By phone
- +33 6 13 86 23 32
- Response time
- within 24 business hours, Monday to Friday, Paris time (UTC+2 in summer, UTC+1 in winter).
- Languages
- English and French.
What we can sort out straight away
- Recovering a lost gift link: send us the order email address and the certificate number.
- Fixing a typo in a name or a dedication: the certificate is regenerated and the link stays the same.
- Rescheduling a delivery date that has not passed yet.
- Getting the invoice for an order.
If the gift does not work
The certificate and gift page are digital content: if they are unavailable, unreadable or do not match your order, we bring them into conformity free of charge. Failing that, a price reduction or a refund can be obtained (article 7 of the terms of sale).
If we cannot find a solution
Please send us your complaint in writing first. If our answer does not satisfy you, or if we have not replied within two months, you may refer the matter free of charge to the consumer mediation body we belong to (article L612-1 of the French Consumer Code):
CM2C, Centre de la médiation de la consommation de conciliateurs de justice · 49 rue de Ponthieu, 75008 Paris · www.cm2c.net/declarer-un-litige.php
The seller
Cosmika EI, 107 729 972 R.C.S. Paris.
See also: terms of sale · privacy · legal notice.